Responsible Gaming

Stake Safe

Stake is committed to providing a safe environment for all its players to game with us, which is why it’s so important to Stake Safe!

Online casino gaming should be a form of entertainment that should not cause harm to other areas of your life.

Stake does this through:

  • Providing information to customers regarding their play and spend so they can make informed decisions about their gaming.

  • Having safer gaming tools available in (such as limits, breaks and self-exclusions) that are available to all customers to place on their account at any time.

  • Providing information regarding external support to assist with preventing gaming harm and problem gaming.

  • A Customer Service Team available 24/7 to assist with safer gaming enquiries.

  • Ensuring minors are not able to create Stake.us accounts.

What is safe gaming ?

Understanding about safe gaming is key to making sure you are maximising the Stake.us experience.

Tips to gaming safely are:

  • Your gaming is balanced with other recreational activities/pastimes you have.

  • Before you start to game, you have a plan in mind of how much you want to spend gaming, and how long you will be gaming for.

  • Only making purchases that are affordable to you.

  • Taking breaks or stopping gaming for the day.

  • Understanding the odds and knowing the risks associated with gaming.

  • Not being overly upset and angry by losses when you are gaming.

Knowing the odds

There are a lot of myths and misconceptions about gaming - understanding the odds of gaming helps put the chances of winning into perspective.

House Advantage/House Edge

Games have a house edge to ensure a percentage of the total amount played with is returned to the House, which in this case is Stake.

Randomness

All gaming has an element of randomness - there is no way to control the outcome of any casino game or sporting event.

Independent Outcomes

Games/Spins are not related. Their outcomes are not dependent on how much, or how long, you’ve previously played the game for.

Ways we can help you stay Stake Safe!

Stake is committed to promoting players to consider their own activity, whilst providing the tools they need to ensure they are in control, and only making purchases they can afford.

Using safer gaming tools on your account

Stake has a range of tools that can be applied to your account to set safe limits for you to play within.

Break in Play - Take a break from Stake! There are pre-set time periods a player can take a break from playing on Stake.us. Options are 24 hours, 48 hours, 7 days, 30 days, 2 months and 3 months.

Self-Exclusion - Lock yourself out of your Stake.us for a longer period of time if gaming is becoming a concern for you. You can opt for a 6 month, 1 year, 2 year and 5 year self exclusion.

What is Problem gaming ?

A small population of people who game are considered to be problem gamers. For these people, gaming stops being fun and starts to negatively affect other areas of your personal life such as:

  • Mental wellbeing

  • Physical health

  • Personal relationships

  • Financial situation

Signs you may be developing Problem gaming :

  • Getting overly upset by losses.

  • Chasing your losses back.

  • Not being able to stop or cut back gaming.

  • Hiding your gaming from others and being defensive about losses or time spent gaming.

  • Neglecting responsibilities (financial and personal relationships).

  • Using gaming to escape other problems.

If you’d like to find out more, please contact our Customer Support team.