Contacting Customer Support at Stake.us

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Stake’s Customer Support Services: Real Support in Real Time

Stake.us is the world’s leading online social casino. Our platform is easy to use and navigate, and we have an active online community available to help you with any questions.

Should you need to contact the Stake.us customer support team for any reason, we provide 24/7 assistance to our social casino customers.

Read on to find out everything you need to know about Stake’s customer support services and how you can receive real support in real time, no matter how big or small the issue.

How Can I Access Stake’s Customer Support Services?

The best way to contact customer service at Stake.us is via the live chat feature. You can access our live chat when you sign into your Stake.us account. We provide 24/7 support to our customers via live chat and offer rapid response times.

Alternatively, you can visit the Help Centre for advice and answers from the Stake support team. There are articles relating to:

  • General Information : Discover more about the Stake.us platform, including responsible gaming and our social casino.

  • Account Issues : Find out information relating to your general account settings, security, and recovery.

  • Wallet : Learn about payments, bundles, and tokens to play games.

  • Coins : This is where you'll discover everything you need to know about Gold Coins and Stake Cash (Sweepstakes).

  • Social Casino : Find information about our online social casino, including navigating to your wallet, daily bonuses, and more.

  • Bonuses, Affiliates & VIP Program : Discover all the information about our current ongoing casino promotions . If you’re a Stake VIP , this is also the place to find out information relating to our multi-level VIP program.

  • Security : Read up on how to keep your account safe and secure, such as two-factor authentication, forgotten passwords, recognizing phishing attempts, and recovering your account.

  • FAQ : Here, you will find articles relating to general FAQs about playing games at Stake.us.

What Types of Queries Can I Contact Customer Support For?

The short answer is that you can contact our customer support team for help with any issue you face when playing at Stake.us. We recommend visiting our Help Centre as your first port of call, as you will find published articles with solutions to a host of potential issues, from tokens to protecting your privacy.

Our helpful agents are available to resolve your issues, ensuring that you can bet at Stake.us without issue. Whether your issue is related to playing games or becoming a VIP, you will find the support you need from a helpful customer service agent.

Resources and Guides Available

We’re proud to offer exceptional support to our customers in real time. To help you further, we have also produced several helpful guides that you can access to read up on key aspects relating to playing at Stake.us, including:

  • How-to-Guides : Our how-to-guides are the perfect starting point for anyone looking for more information about playing games at Stake.us. For instance, you can read our guide that explains how to play slot games or how to play roulette . We offer handy how-to guides for so many different topics, so this page is the ideal place to find more information about playing online at Stake.us. We regularly add new how-to guides to our collection, so be sure to check our Stake News & Blog page regularly for the latest guides.

  • Online Social Casino Guide : Our online social casino guide is the ideal companion to your online gaming on our platform. Learn about key terms and the different games you can enjoy, including popular slots , table games , live dealer games , and online scratch card games . Our online casino guide should be your first port of call if you want more information about the games available at Stake.us and how to play them.

Stake Customer Support FAQ

How Can I Speak with a Customer Support Team Member?

If you experience an issue when playing at Stake.us, you can contact a customer support team member via the live chat option at Stake.us. Our live chat provides 24/7 support.

Alternatively, you can engage with the members of the Stake online community for real-time support for a range of issues, from Stake Coins to games and everything in between.

Will I Be Talking to Real People?

Yes! Real people, not bots, provide customer support at Stake.us. Our customer support team members are well-trained and highly knowledgeable and will do everything they can to resolve your issue quickly.

If you’re a member of the Stake VIP Club (Platinum IV and above), you can request support directly from your VIP host, which is the best way to get the most out of your playing experience at Stake.us.

When is Customer Support Available?

You can find issues to your queries and issues 24/7. Our guides are freely available to all players and customers, and our help center is accessible around the clock. You can also post within the Stake Community at any time of the day or night.

If you want to speak directly to a customer support agent, you can get in touch 24/7, and we aim to provide quick responses to all queries we receive. This ensures we can resolve your problem quickly so you can continue playing at Stake.us.