Responsible Gaming

Stake Smart Self-Assessment Recognise the signs Budget Calculator

Stake Smart

Stake is committed to providing a safe environment for all its players to game with us.

Online gaming should be a form of entertainment that should not cause harm to other areas of your life.

Stake does this through:

  • Providing information to customers regarding their play and spend so they can make informed decisions about their gaming.

  • Having responsible gaming tools available such as breaks and self-exclusions that are available to all customers to place on their account at any time.

  • Providing information regarding external support to assist with preventing gaming harm and problem gaming.

  • A Customer Service Team available 24/7 to assist with responsible gaming enquiries.

  • Ensuring minors are not able to create Stake.us accounts.

1. Tips To Manage Your Gaming Activities

  • Your gaming is balanced with other recreational activities/pastimes you have.

  • Before you start to game, you have a plan in mind of how much you want to spend gaming, and how long you will be gaming for.

  • Only making purchases that are affordable to you.

  • Taking breaks or stopping gaming for the day.

  • Additionally, you may find these tips useful: https://www.smartmobilegamers.org/top-tips

2. House Advantage/House Edge

Games have a house edge to ensure a percentage of the total amount played with is returned to the House, which in this case is Stake.

3. Independent Outcomes

Games/Spins are not related. Their outcomes are not dependent on how much, or how long, you’ve previously played the game for.

4. Free Play

NO PURCHASE NECESSARY to enter Sweepstakes

5. Age Requirement

Participants must be at least 21 years or older

6. Responsible Gaming Tools

Stake has a range of tools that can be applied to your account to assist you in managing your gaming activities.

6.1 Break in Play

Stake US provides alternative options to suspend your account temporary, known as Break in Play. Whether you would like to take a break from gaming to re-evaluate your personal goals, or simply spend time on other activities, the option is made available to you.

There are pre-set time periods a player can take a break from playing on Stake.us

Provided are the following options:

  • 24 hours

  • 48 hours

  • 7 days

  • 14 days

  • 1 month

  • 2 months

  • 3 months

6.2 Self-Exclusion

A self-exclusion tool is to suspend all access to your account, whether you feel that you are at risk of developing a gaming problem, or in some cases, just want to take an extended break from Stake US.

Provided are the following options:

  • 6 months

  • 1 year

  • Indefinite

In the event an indefinite exclusion is set, access to your account(s) will remain blocked until such time should you actively request to revoke the indefinite exclusion. The indefinite exclusion imposes a minimum exclusion period of at least 6 months, from the date of application. Once the 6 month period has lapsed, your account can be considered for reactivation subject to a formal review.

In order to initiate the review process, please contact our support team via email.

6.3 Application of Break in Play or Self-Exclusion

  • No further activity will be permitted once the exclusion has taken effect

  • It will not be possible to reactivate your account until the chosen time period has lapsed

  • Where a defined self-exclusion is in effect, your account will automatically reactivate once the chosen time period has lapsed

  • Where an indefinite self-exclusion is in effect, whether applied by the user or operator, a minimum of 6 months must pass before the account can be considered for review

Note: Stake US reserves the right to activate any of the above measures including self-exclude a user's account should we, at our sole discretion, determine that online gaming may not be safe for you to continue.

7. Account Closure

Stake US provides the option to close your account should you wish. An individual may opt to close their account for different reasons, perhaps does not find gaming entertaining anymore, or for any other personal reasons unrelated to gaming harms. Stake US will ensure that your account remains closed indefinitely.

Reactivation

In the event you wish to reactivate your account, a formal written request needs to be made via chat or email service for the account to be reactivated. A minimum timeframe of 24 hours needs to expire from the time it was closed, before your account may be considered for reopening and remains subject to internal checks.

Note: Stake reserves the right to close a customers account at any point in time, at our sole discretion.

8. Help Organizations

If your gaming activities may have had, or is at risk of having, a negative impact on your mental health, finances or relationships with friends or family, we encourage you to get in touch with the following help and support organizations: